At HNI, we use the term “wicked problems” to describe the deeper, more complex issues that are really at the heart of risk for businesses.

Leaders are constantly called on to solve problems. 99% of the time, these problems miss the point. There is usually something much bigger behind the fires they’re being asked to put out, and many make the mistake of focusing on the symptoms, and not the root cause - the “WICKED problem”.... Read More

Professional drivers already have one of the most hazardous jobs in the U.S., but health-related obstacles make the profession even more dangerous to the men and women who drive our nation’s trucks. According to the FMCSA, the life expectancy for drivers is a whopping 16 years shorter than the national average. ... Read More

By now, you’ve probably read our blogs on recruiting drivers and driver retention. With topics like the “ZMOT”, and the unmentioned wicked problem of driver retention, we really hope that you gained some valuable insight from them. Now, let’s look at it another way….... Read More

Regulations for CMV drivers are changing, in particular with regards to medical cards. The changes affect various kinds of drivers differently. The rules remain the same as to which drivers need a federal medical certificate (Fed Med card) while operating a commercial vehicle, but drivers will now have to provide an up-to-date copy of this card to the DMV when they obtain it. ... Read More

Make it clear that driver retention is a priority for everyone in the company, especially for driver managers. Driver turnover should be measured by driver manager (not just at the company level) and the driver manager’s performance review (and any bonus system) should be tied to this statistic.... Read More

With the ever-growing driver shortage looming, many motor carriers are lowering their hiring standards to fill their empty trucks. No company wants to turn down a job because they don’t have drivers to service the account. But while to some extent you’re at the mercy of supply and demand, you still have to keep the potential for negligent hiring lawsuits top of mind.... Read More

The driver shortage is hitting many motor carriers hard. Recruiting new drivers is something that companies will have to make their number one priority.

The problem of driver recruiting with a diminished applicant pool is multiplied in companies with retention issues on their hands as well. From talking to many drivers in the industry, one major source of unhappiness for many drivers boils down to one word: RESPECT.... Read More

Done right, a driver scorecard can be an exceptional tool for managing performance. It can allow you to stop relying on lagging indicators to tell you how your is company doing and provide the up-to-date insight to manage your company toward greater profitability. But a tool that falls short is just one more metric to add to the information overload we’re all facing already. ... Read More

Transportation companies have been measuring many safety and productivity metrics for years. For most motor carriers, the problem at hand isn’t a need for more data or reports -- it’s information overload. The challenge lies in taking the numbers you have and turning them into something actionable that will have a quantifiable impact on the business.
To solve this industry-wide problem, many companies have come up with driver scorecards and other tools to simplify the information available. Nine times out of ten, these scorecards miss the mark. So what’s the missing ingredient?... Read More